Return Policy

Return Period

Due to the custom nature of our products, returns are limited. Standard return requests must be initiated within 14 days of delivery. Custom and personalized items may have different return eligibility based on the specific order details. Please contact us immediately if you receive damaged or incorrect items.

Return Conditions

To be eligible for a return, items must meet the following conditions:

• Items must be in their original, unused condition
• Items must be in their original packaging when possible
• Items must not show signs of wear, damage, or alteration
• Proof of purchase must be provided
• Return authorization must be obtained from us before returning items

Items that do not meet these conditions may be refused or subject to a restocking fee.

Cost of Return Shipping

Return shipping costs are handled as follows:

• If the return is due to our error (wrong item, damaged item, or manufacturing defect), we will cover the return shipping costs
• If the return is for any other reason, the customer is responsible for return shipping costs
• We recommend using a trackable shipping service and purchasing shipping insurance for returns
• Original shipping costs are non-refundable unless the return is due to our error

Return Process

To initiate a return, please follow these steps:

1. Contact us at support@zyrallexuiazea.world or through our contact form with your order number and reason for return
2. We will review your request and provide return authorization if eligible
3. Once authorized, you will receive return instructions and a return address
4. Package the items securely in their original packaging if available
5. Ship the items using a trackable method and retain the tracking number
6. Notify us once the return has been shipped
7. We will process your return and refund once we receive and inspect the items

Please allow 5-7 business days for us to process your return after we receive the items.

Non-Returnable Items

The following items are not eligible for return:

• Custom or personalized items that have been specifically designed or printed with your information
• Items that have been used, damaged, or altered by the customer
• Items returned without prior authorization
• Digital products or downloadable content
• Items that cannot be resold due to health or safety reasons
• Items purchased on clearance or final sale

General Legal Requirements

We comply with all applicable consumer protection laws and regulations. Your rights as a consumer may vary depending on your location:

• In the United States, we comply with Federal Trade Commission regulations regarding returns and refunds
• For customers in the European Union, you have the right to withdraw from the contract within 14 days, subject to certain exceptions for custom goods
• We honor all local consumer protection laws that may provide additional rights beyond those stated in this policy

Order Cancellation Policy

Order cancellation is available under the following conditions:

• Orders may be cancelled within 24 hours of placement if production has not yet begun
• Once production has started, orders cannot be cancelled but may be eligible for return after delivery
• Custom orders that have entered the design approval stage may be subject to cancellation fees
• To cancel an order, contact us immediately with your order number
• Refunds for cancelled orders will be processed within 10 business days

Refund Procedure

Refunds will be processed as follows:

• Refunds will be issued to the original payment method used for the purchase
• Processing time: 5-10 business days after we receive and approve the returned items
• Bank processing time: Additional 3-5 business days may be required for the refund to appear in your account
• Refund amount: Full purchase price minus any restocking fees (if applicable) and original shipping costs (unless return is due to our error)
• You will receive email confirmation once the refund has been processed

If you have not received your refund within the expected timeframe, please contact us with your order number and we will investigate.

Damaged or Defective Items

If you receive damaged or defective items:

• Contact us immediately with photos of the damage or defect
• We will arrange for replacement or refund at no additional cost to you
• We may request that damaged items be returned for quality control purposes
• We will cover all shipping costs for replacements of damaged or defective items

Contact Information

For questions about returns, refunds, or this policy, please contact us:

Zyrallexuiazea
208 Silver Ridge Dr
Tampa, FL 33606
Phone: +1 (415) 890-7733
Email: support@zyrallexuiazea.world